This article explains what happens when your team's credit balance reaches zero and how to get more.
What you will see
Nothing is charged and no research runs. When you try to start a run that costs more credits than your team has, the confirmation modal tells you how many are required and how many remain, and the confirm button is disabled.
Buying more credits
Credit packages are available in bundles of 100, 250, and 500. To buy them, click Buy credits in the navigation bar.
Two requirements apply:
You need an active subscription. Free accounts cannot purchase additional credits — subscribe first.
You need to be a team admin. If you are a team member, the modal will tell you to contact your administrator, who can make the purchase for the team.
Purchased credits are added to the same shared team pool and expire 30 days after purchase.
Ways to spend fewer credits
Check the Ownership info page before running research — a teammate may already have researched the property, in which case viewing it again is free.
Build a saved list first and run research as one batch, so you can see the exact credit cost before committing.
Tighten your filters before running research in bulk. Credits spent on properties outside your target criteria are the most common source of waste.
Bulk and enterprise pricing
If you are consistently running out, email [email protected]. Bulk credit pricing is available for larger teams.