Work through the symptom that matches what you are seeing.
Nothing appears on any page
Check you are signed in. Click the extension icon. If it asks you to log in, do so — this is the most common cause.
Check the extension is pinned and enabled in Chrome's extensions menu.
Reload the page. The extension reads the page as it loads, so it will not pick up a page that was already open when you signed in.
PDFs will not save
Open the extension's settings in Chrome and enable Allow access to file URLs. Chrome disables this by default for every extension, and without it the extension cannot read PDFs you have open. This is the single most common cause of PDF saving not working.
The View in DealGround button is missing on a property page
The button only appears when a complete street address is visible on the page. Try scrolling to the section showing the full address, then refresh. If the page only shows a property name, a photo, or a partial address, the button will stay hidden by design.
It says the property is not in DealGround
The address on the page could not be matched to a property in your account. This can happen when the address is formatted unusually, when it is a new development, or when the listing shows a mailing address rather than the property address. Search the address directly in DealGround to confirm — if it is there and the extension still does not match it, that is worth reporting.
It worked yesterday and stopped today
Extension sessions expire. Sign in again through the extension and it should resume.
Still stuck
Email [email protected] with the URL of the page you were on and a screenshot. The page matters — the extension's behaviour depends entirely on what that specific page exposes.